Shipping & Returns

 

Drinking Age:

By processing an order on this site you are affirming that you are 21 years of age or older. Valid ID and signature will be required at delivery for all orders.

 

General Shipping Policy:

Title on all Wine passes to the buyer at the time of purchase in the state of Washington. If you require that your wine be shipped, you authorize Wide Eyed Wines to engage a common carrier to deliver the wine on your behalf. IF YOU CHOOSE TO SHIP YOUR WINE TO A NON-RECIPROCAL STATE, YOU ASSUME ALL RESPONSIBILITY FOR COMPLYING WITH YOUR STATE'S LAWS REGARDING ALCOHOL SHIPMENTS.

You must be 21 years of age to order or receive alcoholic beverages from Wide Eyed Wines. Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.

Because we have no control over the temperature conditions at any 3rd party carriers' warehouses, we always attempt to deliver wines to our 3rd party carrier at the beginning of each week so that you can receive your wine before the weekend. As a result, your wine may not be delivered to our 3rd party carrier the day that you place your order. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise.

Some of our wines are sold as "pre-arrival". Unfortunately, we have no control over the delivery date of the wines we offer on a pre-arrival basis and are often given inaccurate information (or no information at all) by our shipping agent. If you cannot stand to wait any longer and decide to cancel your order, we reserve the right to charge you 7% of the purchase price to cover the credit card charges (for the original purchase and the refund).

Your are reminded that various states impose limitations on the quantity of alcoholic beverages which may be purchased and brought into their jurisdiction without requiring the purchaser, the seller or the shipper to possess certain licenses or permits. Wide Eyed Wines, does NOT, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying for or obtaining any such permits or licenses. Therefore, you are strongly advised to investigate such limitations and to determine the manner in which alcoholic beverages may lawfully be brought into states other than Washington State. Your are responsible for all applicable excise, use and sales taxes due to your state related to the purchase of any taxable goods.

Wide Eyed Wines makes no representation to the legal rights of anyone to ship or import wines into any state outside of Washington. The Buyer is solely responsible for the shipment of wines and is responsible for any loss or damage to goods once they have left our premises. By placing an order, you authorize Wide Eyed Wines to act on your behalf to engage a common carrier to deliver your order to you.

 

SEASONAL SHIPPING CONDITIONS

To ensure that your wine is transported safely and arrives in perfect condition, we’re extremely sensitive to the temperatures in which we ship. Therefore, we generally don’t ship wine during the winter or summer months to avoid damage that can occur from extreme heat or cold.

We have two main shipping seasons: March - June and September - November. Of course, specific dates depend on weather patterns, time in transit and your location.

If you purchase wine during the winter or summer months, we’re happy to store it free of charge in our temperature-controlled warehouse until the next shipping season. When temperatures are suitable for shipping, we will reach out to coordinate a shipment.

If temperatures are too cold or too hot to ship, but you’d like to ship your wine immediately, we can look for a window to safely ship your bottles via 2nd Day Air or Overnight. You also have the option of signing a temperature waiver, which releases Wide Eyed Wines from any liability should the wine become damaged in transit. Once we’ve received the signed waiver, we will ship your bottles at your convenience, via the method of your choosing.

Please note that we have limited storage space available, so if we do not hear from you during the next shipping season, we reserve the right to charge you for storage.

Should you have any questions, please do not hesitate to email us at hello@wideeyedwines.com

 

Returns: 

If you are not satisfied with your purchase, please contact us at hello@wideeyedwines.com.